I have put this page together with a few of the common queries I get asked about appointments.
If there is anything specific you would like to know please always feel free to call me or send me a message & I will always get back to you as soon as I am available.
- I am City & Guilds level 2 accredited with 3 years professional experience.
- My parlour is fully insured & equipped with all the necessary modern equipment to get your pet looking & smelling fabulous.
Your dogs health & happiness is everything to me & they will receive one to one attention during every minute of their appointment.
- I am extremely patient & aim to make all my clients beloved dogs feel at ease as much as possible.
Your first Appointment
On your dogs first appointment you will be asked a few questions and a card will be filled out with any concerns your dog may have with either health, allergies & their general temperament. This is to primarily ensure that the wellbeing of the dog is undertaken and all known issues are raised before your pup begins their first session.
I then carry out a short assessment just to check your dogs coat condition, check for any matting or skin conditions that may need to be taken account of. I will also talk to you about any particular styles you may want for your dog at this time too.
Please do not overly worry if your dog is a little nervous or anxious as I always ensure I do my very best to make your pup feel at ease, comfortable and that they are going to be very well looked after.
I work on a one to one basis with your dog and they will not be put in a crate unless they want to go in themselves. The only other occasion a dog may be crated is where you will be booking in more than one dog at a time & the dog not being attended to will be crated for their own safety.
How long will my dogs appointment last?
The durations listed below are a general guide to how long your appointment may last. I will always usually call to give notice once your pup is ready to collect.
Nail Clipping (10 minutes)
Teeth Cleaning (20 minutes)
Pamper (Bath, Dry & Nails) – 1 hr
Puppy Groom (Max 1 hr)
Groom – Small dog (1.5 hrs)
Groom – Medium Dog (2 hrs)
I generally ask that payment be made when collecting your dog from their appointment. Some customers do prefer to pay in advance also via bank transfer which of course is fine.
I accept cash, bank transfer, card payments as well as NFC phone payments from Google Pay, Apple Pay or Samsung Pay.
If you require to cancel your appointment, if this can be done with at least 24hrs notice it is greatly appreciated.
This ensures I am able to release the time slot for another customer.